Consumer protection lawyer in Bucharest
Have you paid for a product or service that does not match your expectations? Does the merchant refuse to resolve the issue, or is there a clause that you consider abusive? We analyze the contract, the parties’ qualifications, and the evidence before recommending a complaint or action.
Description
Consumer protection lawyer in Bucharest for products and services
Have you paid for a product or service that does not match your expectations? Does the merchant refuse to resolve the issue, or is there a clause that you consider abusive? We analyze the contract, the parties’ qualifications, and the evidence before recommending a complaint or action.
Matters in which we can assist
- The non-compliance of the products and the dispute regarding the remedies requested.
- Contested service contracts and commercial practices.
- Contractual clauses and amounts charged under them.
- Notices, complaints and representation in litigation.
Documents for the initial consultation
Order, contract, invoice or voucher, the conditions applicable to the purchase, proof of payment and correspondence with the economic operator. Keep the photos and the responses to the requests for rectification.
The return and non-conformity of the product are different situations
The right of withdrawal for certain distance contracts or outside commercial premises does not apply identically to every purchase. There are conditions and exceptions. In the case of a non-compliant product, we separately verify the legal remedies and steps to take with the seller, without assuming that any defect immediately allows for the refund of the price.
The complaint and the request in court
Keep the request sent to the merchant, the proof of communication and the response. We analyze the role of a complaint with the ANPC and whether your objective requires a separate action. For professional purchases or disputes between companies, we verify the applicable contractual regime, without automatically attributing the status of consumer.
Frequently asked questions
Does any acquisition of a company fall under consumer protection?
The status of consumer must not be assumed just because there is a purchase. We verify who contracted and for what purpose.
Does a complaint guarantee a refund?
No. The remedy depends on the contract, facts, evidence, and applicable regulation. The request must be tailored to the problem, not formulated as a promise of a result.
Schedule an appointment
Constantin Andor was admitted to the Bar in 2000 and established the law office in 2007. The office works with collaborating lawyers under professional agreements and with experts where the case requires it. Services and fees are agreed in a legal services agreement after clarifying your objective and reviewing the available documents.
Call: 0732.710.701 · Contact us on WhatsApp · Contact form. Mention any approaching deadline and avoid including sensitive information in your initial message.
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